Privacy Policy

1. Information we collect

Solo Prep (“the Company”) collects the following information to provide its services.

• When you sign up: email address and name (Google account information when you sign in with Google)
• When you sign up for the diagnostic test (onboarding): name, grade, school (optional), how you heard about us, whether you agreed to the collection and use of personal information, and your email preferences (study updates and news)
• When you take the diagnostic test: your answer to each question and your scores
• When you request a consultation: who is applying (student or parent), student name, parent name (optional), contact details, country of residence, grade, current school (optional), universities of interest (optional), program of interest (optional), best time to reach you (optional) and your message
• When you use the service: mock test history, scores, incorrect-answer data and learning analytics
• When you pay: payment method information (processed by a payment provider; the Company does not store card numbers)
• When you use the consultation board: author name, password (hashed) and post content
• Collected automatically: IP address, browser information, access times and cookies

2. How we use your information

• Managing accounts and verifying identity
• Providing mock tests and learning analysis
• Creating and delivering score reports
• Processing payments and refunds
• Improving the service and producing statistics
• Responding to inquiries

3. How long we keep your information

• Account information: until you close your account (deleted within 30 days after closing)
• Payment records: 5 years, as required by Korea’s Act on Consumer Protection in Electronic Commerce
• Learning data: until you close your account
• Consultation board posts: until you ask us to delete them
• Consultation requests: deleted without delay once the purpose is fulfilled or you withdraw consent, and in any case within one year of collection

4. Sharing with third parties

As a rule, the Company does not share your personal information with outside parties, except:

• when you have agreed in advance
• when required by law
• when the minimum necessary information is passed to a payment provider to process a payment

5. How we protect your information

• Restricted database access (Row Level Security)
• Hashed passwords
• SSL/TLS encrypted connections
• Regular security checks

6. Cookies

The Company uses cookies to keep you signed in and to analyze how the service is used. You can refuse cookies in your browser settings, but some features may not work.

We use Google Analytics (Google LLC) and the Meta Pixel (Meta Platforms, Inc.) to measure visits and advertising results. These tools record activity such as page visits and resource downloads using cookies or similar technology; we do not send your name or email address to them. The data may be stored on these companies' servers outside your country, including in the United States. You can opt out by blocking cookies in your browser, using the Google Analytics opt-out add-on, or changing your ad settings on Facebook and Instagram.

7. Your rights

• Request to view, correct or delete your personal information
• Request to close your account
• Opt out of marketing messages

To use these rights, email support@satsoloprep.com.

8. Privacy officer

Solo Prep operations team

Email: support@satsoloprep.com

9. Changes to this policy

If this policy changes, we will post the changes on the website. Changes take effect 7 days after they are posted.